Refund policy

Return Window
We offer a 14-day return policy. You have 14 days from the date you receive your order to request a return.

Eligibility
To be eligible for a return:

  • Items must be in the same condition as received — unworn, unwashed, unused, unstained, with all original tags attached.

  • Items must be in their original packaging.

High-Value Orders
Orders over $100 require a signature upon delivery to ensure safe receipt.

How to Return
To initiate a return, contact us at basxhelp@gmail.com. Please do not send items back before receiving instructions.

  • If your return is approved, we’ll send you a prepaid return shipping label and detailed instructions on how and where to send your package.

  • Returns sent without prior authorization will not be accepted.

Damaged or Incorrect Items
Please inspect your order upon delivery. Contact us immediately if your item is defective, damaged, or incorrect so we can resolve the issue.

Non-Returnable Items
The following items are final sale and cannot be returned:

  • Perishable items (e.g., BASX tees, leggings, underwear)

  • Custom or 7Sisters curated items

  • Sale items and gift cards

If you have questions about a specific item, please contact us before ordering.

Exchanges
The fastest way to get the item you want is to return your original item (once approved) and place a new order for the replacement item.

European Union Orders
For shipments to the EU, you have the right to cancel or return your order within 14 days, for any reason, without justification. Items must meet the same eligibility criteria above.

Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be issued to your original payment method within 5 business days.

  • Please allow additional time for your bank or credit card provider to process the refund.

  • If more than 15 business days have passed since your return was approved and you have not received a refund, contact us at basxhelp@gmail.com.

Important:

  • Returns of worn, stained, or altered items will not be accepted.

  • BASX reserves the right to deny any return that does not comply with these policies.

  • Following these guidelines helps us maintain honest and secure transactions for all customers.