Shipping policy

BASX Shipping Policy

Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders are not considered shipped until you receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery

  • BASX ships domestically and internationally via trusted carriers.

  • Delivery times may vary based on location and shipping method. Estimated delivery times will be provided at checkout.

  • BASX is not responsible for delays caused by carriers or customs.

Signature Required for High-Value Orders

  • For orders over $100, a signature upon delivery is required. This ensures secure receipt of high-value items and protects against fraud.

  • Orders marked for signature delivery cannot be left at the door or picked up by someone else without authorization.

Shipping Fees

  • Shipping fees are calculated at checkout based on weight, destination, and delivery speed.

  • Customers are responsible for any customs duties, import taxes, or other fees imposed by their country.

Lost or Damaged Packages

  • BASX is not responsible for packages lost or damaged after they have been handed to the carrier.

  • If your package shows as delivered but you have not received it, please contact the carrier directly.

Chargebacks & Fraud Prevention

  • BASX works to prevent fraudulent orders and may require identity verification or additional information for suspicious orders.

  • Customers initiating chargebacks without first contacting BASX may be denied future orders. We reserve the right to provide evidence to the bank or payment provider to dispute unwarranted chargebacks.

  • Our goal is to ensure honest and secure transactions for all customers.

International Shipping & Customs

  • International orders may be subject to customs fees, import taxes, or other charges imposed by the destination country.

  • Customers are responsible for these charges. BASX is not responsible for delays caused by customs inspections.

Order Changes & Cancellations

  • Orders can not be modified or canceled before they have been shipped. Once shipped, standard returns policies apply.